Heathrow Parking Frequently Asked Questions

Price Guarantee/no hidden charges

Question

What is your Best Price Guarantee?

Answer

All of our Heathrow airport hotel and Heathrow airport parking products are covered by our Best Price Guarantee policy. This means that if you find an identical Heathrow airport hotel, Heathrow airport lounge or Heathrow airport parking product for less within 24 hours of booking, simply let us know and we will match the price or refund the difference.

Question

Are there any additional costs for transfers to and from the car parks at Heathrow Airport?

Answer

No, all transfers between the car parks and the Heathrow Airport terminals are included in the booking price when you book online with Airparks. Please note if you book a Heathrow hotel with parking package there may be an additional cost for transfers between the hotel and the airport.

Changes or delays to your Heathrow Airport parking booking

Question

Is there an amendment charge made if I need to change any details of my Heathrow Airport parking booking?

Answer

No, Airparks does not charge an amendment fee. If there is a difference in the price of your amended booking we will either refund or debit your card for the new amount.

Question

Can I cancel my Heathrow airport parking once I've booked?

Answer

Yes, you can cancel your booking up to 24 hours before you travel to Heathrow Airport and we will refund you the purchase price minus a £9.50 administration fee. You can also buy cancellation protection for £0.99 when you book with us which entitles you to having the administration fee waived. Cancellations can be made online or over the phone. Question

What do I do if my flight into Heathrow Airport is delayed and I go over my pre-booked parking period?

Answer

If your flight is delayed you can simply pay for any additional parking time at our Heathrow Airport car parks on your return.

Keep your keys?

Question

Do I keep my keys when I park at Heathrow Airport?

Answer

Whether you keep your car keys when parking at Heathrow Airport depends on which car park and airport parking option you have chosen. Hand in your keys at:

• Heathrow Quality Airport Parking (off-airport)
• All meet and greet services at Heathrow Airport

Keep your keys at:

• Heathrow Airport Economy Parking (off-airport)
• Heathrow Airport Park 1 (on-airport)
• Heathrow Airport Long Stay Parking Terminals 1 and 3 (on-airport)
• Heathrow Airport Business Parking Terminals 1 and 3 (on-airport)


• Heathrow Airport Business Parking Terminal 4 (on-airport)
• Heathrow Airport Long Stay Terminal 5 (on-airport)


• Heathrow Airport Business Parking Terminal 5 (on-airport)

Heathrow Airport parking extras

Question

Can I book hotel parking when I stay overnight at a Heathrow hotel?

Answer

Yes, Airparks offers a wide selection of Heathrow hotels with parking packages.

Question

Can I buy travel insurance when I book my Heathrow Airport parking?

Answer

Yes, Airparks works in partnership with Holiday Extras to offer you great deals on travel insurance when you book with us online.