Frequently Asked Questions


How can we help...

Airparks Help and Support

At Airparks, we're dedicated to helping you wherever we can. We want to make your life easier, and have selected some questions that you regularly ask below. Of course, if these don't help please don't hesitate to fill out the feedback form below and we'll be more than happy to assist you.

Why not give us a call today? Our award-winning friendly and helpful call centre are here to assist you with your booking, or any other queries you may have.


View, amend or cancel a booking

Q...
How do I view or amend my parking booking?

A...
Your bookings can be viewed, cancelled or amended on our website using the manage my booking link on the Airparks home page.

Q...
Is there an amendment charge if I need to change any details on a booking?

A...
No we do not charge an amendment fee. Please note that if there is a difference in price we will either refund or debit your card for the new amount.

Q...
What do I do if my flight is delayed, or if I go over my pre-booked parking period?

A...
You can pay for any additional parking time on your return, its not a problem it happens all the time

Q...
What is your telephone number? How can I contact you?

A...
For any query, please don't hesitate to call us on 0800 280 0696.

Please note; calls will cost up to 11p per minute from a BT landline, though charges for calls from mobiles and other providers may vary.


Q...
How can I find the car park the hotel uses?

A...
Your email confirmation will have all the information you need, including directions, postcode and entry and exit procedures.

Q...
Can I park before my stay?

A...
The majority of our hotels allow this. Use the booking engine to select this option that you require the hotel at the end of your stay.