We're here to help Thomas Cook customers

We are very sorry to learn that Thomas Cook has gone into administration. Here's what you need to know if your travel plans have been affected

If you had a booking with us for a holiday extra - for example an airport car park, airport hotel or airport lounge - that has been affected by Thomas Cook stopping trading, here's what you need to know.

If you are still overseas on a Thomas Cook holiday click here

If you booked directly with Thomas Cook click here

If you booked and paid with Airparks or one of our partners click here

If you booked and paid with a travel agent other than Thomas Cook click here

If you are aninsurance customer with question about the implications for your policy, click here

If you have a travel insurance policy from White Horse through our Essential Travel website, click here

If you are still overseas on a Thomas Cook holiday

When we know your Airparks booking is linked to a Thomas Cook holiday or flight, we will contact the product you've booked with us to let them know you might be delayed. If you're coming back at the time and on the date you originally expected, there's no need to do anything.

If your plans for coming home have changed, please use this form to let us know your new return date and time once you know them. If your car is parked with us while you're away we'll do everything we can to make sure it's ready for you when you get back.

If you booked directly with Thomas Cook

If you booked and paid with Thomas Cook - for example in one of their high street travel agents or on the Thomas Cook website - please follow the advice below.

Because of the problems at Thomas Cook you will not be able to use the original booking you made with them. If you are still planning to travel and still want to use your holiday extras, you'll therefore need to book and pay again, and then follow the claims process on the Thomas Cook website.

Whether you are planning to travel at the same date and time as before, or if the timings of your trip has changed, the process is the same. You'll need to make a new booking on our website. If you use this link and have an original Thomas Cook booking reference we'll apply a 10% discount to your booking.

If you are no longer able to travel, please let us know by completing this form. We will cancel your booking with us and tell Thomas Cook's administrators we have done so. We'll email confirmation that you have cancelled to Thomas Cook's administrators. Once you've completed our form to say you're no longer travelling, you don't need to do anything else to let us know. Click here to follow the claims process on the Thomas Cook website.

If you booked and paid with Airparks or one of our partners

If you booked and paid directly with Airparks or one of our partners - for example on one of our own websites such as Airparks.com, or you made a booking with one of our partners such as Easyjet, Travel Supermarket etc - please follow our advice below.

If you're still travelling as planned on your original travel date - great news, there's nothing you need to do. Your booking has already been paid for and you can go ahead and use it as planned.

If you're still travelling but your travel times, dates or airport have changed, please log onto our Manage my Booking system. This lets you change travel dates, times, car park and departure location. If you have any problems changing your booking please contact us on:

Our phonelines are busier than usual right now because of the Thomas Cook news, so if you're not travelling in the next few days you might find it easier to get through if you call us nearer the time.

If you're no longer travelling, subject to the terms and conditions of your booking, you can cancel your booking at any time and receive a refund in our Manage my Booking system. This is the simplest and easiest way to cancel your booking. If you booked a product that is non-flexible and you are not able to claim a refund, you can still cancel your booking and receive a cancellation invoice which might help you make a claim with your insurance or credit/debit card provider.

If you booked and paid with a travel agent other than Thomas Cook

If you booked and paid with a travel agent other than Thomas Cook - such as TUI, Althams etc - please contact your travel agent. We've already been in touch with them, and they'll be able to help you with your holiday extras.

If you are an insurance customer with question about the implications for your policy

Holiday Extras travel insurance policies are underwritten by our partner TiF. Their advice on the Thomas Cook situation can be found at this page.

If you have a travel insurance policy from White Horse through our Essential Travel website

1. What happens if Thomas Cook goes into administration, are customers policies still valid?

Although White Horse Insurance Ireland ("White Horse") is a wholly owned subsidiary of Thomas Cook plc, as an insurance company it is required by the FCA to maintain its own solvency capital requirement (SCR) and minimum capital requirement (MCR) in order to continue trading.

This money is protected from any other creditors in the event of Thomas Cook going into administration.

In the event that a customer is on holiday and White Horse goes into administration, their policy will still be valid.

2. What happens if a client wishes to make a claim on their travel policy and White Horse goes into liquidation?

As noted above, the SCR and MCR requirements mean that White Horse are likely to have sufficient funds to pay out in the event of a claim.

In the unlikely event that White Horse does not have sufficient funds to pay, customers may still be able to claim under the Financial Services Compensation Scheme (FSCS).

How to make a claim for the money you paid to Thomas Cook

Thomas Cook has stopped trading so is being overseen by its administrators.

To make a claim to the administrators for any money you paid to Thomas Cook, please go to the link they have set up with advice and ways to process your claim.