Reviews for the Hilton T5 at Heathrow Airport

Hilton T5 Heathrow Airport Great service. Easy to book on the website and great to have parking and overnight at the hotel in one package. Mrs Murdoch 23 Jul, 2022

Hilton T5 Heathrow Airport Hilton Hotel and Parking was fine but beware of booking Hoppa bus tickets in advance. We had booked returns but our morning flight was too early to use the bus to get to the airport in time and our flight was delayed on return and again the bus wasn't running. The tickets aren't refundable so in addition to losing that cost we had to pay for taxis both ways. Never again! Mr Craig 10 Jul, 2022

Hilton T5 Heathrow Airport Great hotel car seemed ok when we left it - not back yet Mrs Ireton 13 Mar, 2022

Hilton T5 Heathrow Airport Very efficient check in and check out. Great value. Miss Davison 13 Feb, 2022

Hilton T5 Heathrow Airport I stayed overnight in the T5 Hilton at Heathrow and left my car in their car park for 2 weeks while on holiday. Everything went smoothly, the accommodation was good and the overall cost was very reasonable. Mr Hudson 10 Feb, 2022

Hilton T5 Heathrow Airport Very convenient quality hotel & parking close to Heathrow T5. If on a tight budget probably best to Uber to/from as black cabs we were told not keen on the short journey. But by all means try one out on the return trip. Mr Stout 20 Dec, 2021

Hilton T5 Heathrow Airport The directions were a little confusing regarding the Hoppa bus.On the return leg we landed at a different terminal than departure and struggled to work out where to catch the bus back to the hotel where our car was parked. The Hilton at T5 however was extremely pleasant with helpful and friendly staff Mr Parfitt 15 Nov, 2017

Our flight departure time at 7 am is a busy period and this was reflected on the shuttle bus. It was extremely busy and a lot of people had to stand. Mrs Evans 14 Oct, 2017

Smooth and efficient, all went well Mr Kaloudis 25 Sep, 2017

Hilton T5 Heathrow Airport Superb Hotel and superb service Mr Wheeler 07 Sep, 2017

Hilton T5 Heathrow Airport Everything was easy Mrs Roberts 26 May, 2017

Hilton T5 Heathrow Airport Very easy. Hotel great, very comfortable, excellent service. Reception booked taxis for us to and from airport. Very pleasant and helpful drivers. Would definitely recommend. Mrs Roberts 25 May, 2017

Very smoothly, no problems Mrs Willson 16 Apr, 2017

Hilton T5 Heathrow Airport Everything went very smoothly and we enjoyed our stay at the hotel, especially a good night's sleep. The staff were all very friendly and efficient. Mr Upstone 05 Jan, 2017

Excellent service at a very good price! Mr Baker 19 Nov, 2016

Hilton T5 Heathrow Airport Very nice hotel and surrounding area. Windsor is only a 10 minute drive away and is a lovely place to go and have a mooch around before you go away the next day. The hotel had a wedding on so breakfast was a little stressful to say the least...I served myself to my own coffee behind the bar because I was sick of waiting. We were unsure about being able to leave the hotel using the car the night before out holiday. It was clearly a strange request as the reception staff didn't either. 1.) get more staff in to serve breakfast when you have a wedding party in. 2) more self explanatory car parking would have been helpful. Mr Perrin 06 Nov, 2016

Hilton T5 Heathrow Airport Great value for money Mr Inns 23 Oct, 2016

Hilton T5 Heathrow Airport Nice room and location for T5. Good value for money. Definitely recommend to friends and rebook again. Miss Wong 09 Oct, 2016

Excellent hotel short transfer to T5 Mr Taylor 24 Aug, 2016

Very good experience, especially the Hotel. Mr Stoner 15 Aug, 2016

Hilton T5 Heathrow Airport Black cabs at Terminal 5 refused to take us to Hilton T5 - and no other transport was available. We missed the last Hoppa Bus due to our evening BA flight being delayed. At the T5 taxi rank, we were left waiting (my brother in a wheelchair) between 11.30 and 12 p.m. as cabs whizzed past with fares all of whom had arrived in the queue after us. Only when I told one of those fares (who queried why he was being offered a taxi before us)- out loud - that the cab drivers were refusing to take us (at which point I was verbally abused by one of those very drivers as he passed by with his fare on board) that we we were hustled into the next available cab by the presumed-to-be T5 staff member in charge of the taxi queue. Our predicament was made worse by the unhelpful response of Hilton T5 reception when I called to try to get them to get a car to us. Hilton T5 needs to ensure that taxis allowed to serve T5 do not discriminate against their guests Hilton T5 needs to ensure that taxis allowed to serve T5 do not discriminate against their guests. Until that happens, Hilton T5 guests need to be aware of the real risk of being stranded at the terminal, particularly at night. Ms Luckhaus 08 Jul, 2016

Hilton T5 Heathrow Airport Black cabs at Terminal 5 refused to take us to Hilton T5 - and no other transport was available. We missed the last Hoppa Bus due to our evening BA flight being delayed. At the T5 taxi rank, we were left waiting (my brother in a wheelchair) between 11.30 and 12 p.m. as cabs whizzed past with fares all of whom had arrived in the queue after us. Only when I told one of those fares (who queried why he was being offered a taxi before us)- out loud - that the cab drivers were refusing to take us (at which point I was verbally abused by one of those very drivers as he passed by with his fare on board) that we we were hustled into the next available cab by the presumed-to-be T5 staff member in charge of the taxi queue. Our predicament was made worse by the unhelpful response of Hilton T5 reception when I called to try to get them to get a car to us. Hilton T5 needs to ensure that taxis allowed to serve T5 do not discriminate against their guests Hilton T5 needs to ensure that taxis allowed to serve T5 do not discriminate against their guests. Until that happens, Hilton T5 guests need to be aware of the real risk of being stranded at the terminal, particularly at night. Ms Luckhaus 07 Jul, 2016

Hilton T5 Heathrow Airport Very good Mr Broadhead 30 Jun, 2016

Attentive staff, shame we were only there for 1 night! Mrs Gravestock 01 May, 2016

A thoroughly enjoyable one night stay at the Hilton T5. Everything from checking in to picking my car up 1 week later went smoothly and the staff couldn't have been more helpful and the price I paid was excellent. Mr Smith 13 Jan, 2016