Premier Inn Heathrow Airport There needs to be some sort of traffic management at the pick up/drop off points. They are very crowded with trolleys, people and cars stopping where ever they want. Also, took an hour for our car to be dropped off even through we called straight after landing. Mr Seymour 03 Oct, 2017
Premier Inn Heathrow Airport Unfortunately my experience was not a good one. The Hotel arrangement was perfect, but the main issue to me was the instructions as to where to leave the car was inaccurate. I was flying from Heathrow Terminal 2 and was instructed to leave the car in Level 2 Row B of the shortstay carpark. There was no representative for "meet and greet" anywhere on level 2 and I believed that I was in the wrong place. As I was unable to get back to level 4 without exiting the car park, it cost me money to get out and start again. I did this and followed the written instructions provide, "to the letter", only to find myself in the same place. After paying for a second time, I decided to investigate level 4 and that is where I found the meet and greet team. I would recommend you update your instructions to represent a more accurate location where the meet and greet staff are located. i.e. level 4 and not level 2. I would also appreciate you refunding my Â£7.60 to exit the car park twice in order to locate the drop-off location. Mr Kingsbury 19 Sep, 2017
Premier Inn Heathrow Airport Prompt pick up and delivery Mrs Foxley-Johnson 23 Aug, 2017
Premier Inn Heathrow Airport Hotel had no record of our booking. Had to call Airparks from reception to resolve issue.
Car was damaged when brought back by Drivefly and they refuse to acknowledge this.
First and last time I will use Airparks. Mrs Barker 25 Apr, 2017
Premier Inn Heathrow Airport Premier Inn was great as usual. The great and meet was a bit disorganised and did not save us as much time as we hoped on our return. Miss Wall 01 Apr, 2017
Premier Inn Heathrow Airport Both hotel and car park service excellent. Mr Averill 04 Jan, 2017
Premier Inn Heathrow Airport Everything as expected
No problems Mr Coles 31 Oct, 2016