Exceptional customer service at Airparks East Midlands


airparks east midlands - customer service

We bring you yet another example of Airparks staff giving outstanding service. We think that airport parking should offer the whole package - value, hassle-free travel, security and peace of mind. We're proud to say that Airparks staff go the extra mile and beyond with customer service too.

This week we would like to mention Alison Pike who made an outstanding lasting impression on a customer at Airparks East Midlands. Not only did Alison show consideration and thoughtfulness, but also showed initiative and demonstrated how Airparks differ from the rest.

A customer had missed her boarding gate by a couple of minutes at East Midlands airport, and resulted in her being unable to board her flight. She managed to rearrange a flight from Luton airport, with her return flight coming back to East Midlands. The customer came back to the Airparks East Midlands reception particularly distressed and upset, just as Alison was just about to finish her shift.
Alison immediately offered to take the customer in her own time down to Luton airport in the customer's car, and then bring it back to Airparks East Midlands for her return.

Alison's understanding and considerate actions made a real difference to the customer's day, leaving a great impression of Airparks staff.

Well done to Alison for going that extra mile.

Published by Ross Barnard on December 30 2009.

Other news

Which? Travel finds that Airparks offer cheapest deals at Glasgow
Travellers flying out of Glasgow Airport for the June half term can buy a week's holiday parking for just £32.99

Which?Travel finds that Airparks offer cheapest deals
Travellers flying out of East Midlands Airport for the June half term can buy a week's holiday parking for just £44.99

Bristol Airport Holiday Inn
Enjoy low rates at the Bristol Holiday Inn - Room plus 8 day parking from £125 or room plus 15 days parking from £140.

Safer Manchester Airport Parking
Manchester Airport has recently won the "Park Mark" seal of approval at it's car parks. The award for Safe Parking

Book Airparks Newcastle Advance
Make the most of your money and time by pre-booking your Newcastle airport parking with Airparks.

Book Airport Parking

Best price guarantee

Save up to 50% on airport parking

Airport parking from just

£3.18 per day

(Price quoted is the Birmingham Airparks Supersaver Drop&Go rate for 22 days or more. Prices vary depending on location, length of stay, time of year, and when you book)

Save 60% on Airport Parking
 

© Airparks.co.uk 2016

Secure booking System