Exceptional customer service at Airparks East Midlands


airparks east midlands - customer service

We bring you yet another example of Airparks staff giving outstanding service. We think that airport parking should offer the whole package - value, hassle-free travel, security and peace of mind. We're proud to say that Airparks staff go the extra mile and beyond with customer service too.

This week we would like to mention Alison Pike who made an outstanding lasting impression on a customer at Airparks East Midlands. Not only did Alison show consideration and thoughtfulness, but also showed initiative and demonstrated how Airparks differ from the rest.

A customer had missed her boarding gate by a couple of minutes at East Midlands airport, and resulted in her being unable to board her flight. She managed to rearrange a flight from Luton airport, with her return flight coming back to East Midlands. The customer came back to the Airparks East Midlands reception particularly distressed and upset, just as Alison was just about to finish her shift.
Alison immediately offered to take the customer in her own time down to Luton airport in the customer's car, and then bring it back to Airparks East Midlands for her return.

Alison's understanding and considerate actions made a real difference to the customer's day, leaving a great impression of Airparks staff.

Well done to Alison for going that extra mile.

Published by Ross Barnard on December 30 2009.

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