Exceptional customer service at Airparks East Midlands


airparks east midlands - customer service

We bring you yet another example of Airparks staff giving outstanding service. We think that airport parking should offer the whole package - value, hassle-free travel, security and peace of mind. We're proud to say that Airparks staff go the extra mile and beyond with customer service too.

This week we would like to mention Alison Pike who made an outstanding lasting impression on a customer at Airparks East Midlands. Not only did Alison show consideration and thoughtfulness, but also showed initiative and demonstrated how Airparks differ from the rest.

A customer had missed her boarding gate by a couple of minutes at East Midlands airport, and resulted in her being unable to board her flight. She managed to rearrange a flight from Luton airport, with her return flight coming back to East Midlands. The customer came back to the Airparks East Midlands reception particularly distressed and upset, just as Alison was just about to finish her shift.
Alison immediately offered to take the customer in her own time down to Luton airport in the customer's car, and then bring it back to Airparks East Midlands for her return.

Alison's understanding and considerate actions made a real difference to the customer's day, leaving a great impression of Airparks staff.

Well done to Alison for going that extra mile.

Published by Ross Barnard on December 30 2009.

Other news

Birmingham Airparks Upgrade Ongoing
Work is continuing to enhance security and improve the customer experience at Birmingham Airparks. The £350,000 investment will increase the car park’s security features; providing even more secure fencing and improved CCTV.

Tunisia travel disruption. Monday, June 29, 2015
Important information for customers travelling to or returning from or affected by Friday's events in Tunisia.

Birmingham Airparks Upgrade Underway
Work has begun to enhance security and improve the customer experience at Birmingham Airparks. The £350,000 investment will increase the car park’s security features; providing even more secure fencing and improved CCTV.

Show and Stay winners
Congratulations to the winners of our fantastic Show and Stay competition!

Update on Airparks' kickboxing champions!
Airparks' two amateur kickboxers won gold in the World Amateur Kickboxing Championships

Book Airport Parking

Best price guarantee

Save up to 50% on airport parking

Airport parking from just

£3.18 per day

(Price quoted is the Birmingham Airparks Supersaver Drop&Go rate for 22 days or more. Prices vary depending on location, length of stay, time of year, and when you book)

Save 60% on Airport Parking
 

© Airparks.co.uk 2015

Secure booking System