Airparks Services Terms & Conditions

You have the right to cancel your booking within seven days of making it. If you do, we will pay a refund less a reasonable administration fee.

What we can do:

a) We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle.
b) We will only be responsible where we are at fault.
c) We can move vehicles to a secured parking site we choose within the area.
d) We will provide a £10 meal voucher for each booking if we keep you waiting longer than one hour for transfers to and from the airport.
e) If you park for longer than the period you have booked for, we will charge you the full daily price that applies at the time.
f) We wilI consider your vehicle to have been abandoned if you do not claim it at the end of your booked period. We may then make legal arrangements for disposal to cover our costs. As a last resort this may mean selling your vehicle.

We are not responsible for the following;

a) Matters that are covered by your car, holiday or any other more specific insurance. You must look to that for protection in the first instance.
b) If you damage your vehicle while parking it, events outside our control or events you have not arranged insurance cover for or have insurance excesses for.
c) Mechanical failures, terrorism, catastrophe or criminal activity.
d) Any deterioration in the vehicle’s condition while it is with us.
e) Property left unattended on our site, in courtesy vehicles and trailers, or in your vehicle.
f) Any losses caused by you not leaving enough time for transfers to the airport.
g) Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.
h) Claims you make after leaving the site.
I) Any consequential (indirect) losses.

What you must do:

a) Arrive in plenty of time, follow signs and park where we tell you to, and not cause an obstruction.
b) Let us know if you have a disability and need help.
c) Leave your vehicle keys with us so that we can move your vehicle.
d) Tell us about any vehicle immobiliser, automatic security feature or modification for a disability.
e) Remove all your belongings from the vehicle.
f) Keep your luggage with you at all times.
g) Hand the vehicle over to us in a roadworthy, safe and legal condition with full insurance.
h) Drive slowly and carefully in the car park and keep children with you.
i) The bus driver is responsible for the safety of the vehicle. Please follow the driver’s instructions.
j) Produce a receipt or some other proper authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it.
k) Pay any parking charge due if you: park longer than agreed. We can refuse to hand over the vehicle if you do not pay these charges.
l) Check your vehicle carefully before leaving it with us or taking it away again.
m) Fill in a customer service report for any claim before you leave the site with your vehice.

FREE Winter/Summer packs

Dependent on availability, all customers purchasing parking at an Airparks car park between 25/01/10 and 07/02/10 are eligible to either an Airparks Winter Pack or an Airparks Summer Pack, with the following conditions:

- Only customers booking between 25/01/10 and 07/02/10 are eligible for a FREE winter or summer pack

- Customers travelling before 1/04/10 will receive a FREE Airparks Winter Pack and customers travelling after 1/04/10 will receive a FREE Airparks Summer Pack

- 1x FREE winter or summer pack per booking only

- Airparks summer and winter packs are only available to customers booking at Airparks car parks

- Airparks winter and summer packs are subject to availability

- Contents of pack may vary, dependent upon car park

- Airparks winter and summer packs are not available for cash returns or exchanges

- Airparks winter and summer packs can only be claimed on presentation of valid printed booking confirmation

Airparks, Newingreen, Hythe, Kent, England, CT21 4JF, + 44 (0) 1303 815300

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