Terms & Conditions


What we can do:

a) We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle.
b) We will only be responsible where we are at fault, or where we are negligent; we are not responsible for the acts of third parties.
c) We can move vehicles to a secured parking site we choose within the area.
d) If you park for longer than the period you have booked for, we will charge you the full daily price that applies at the time.
e) We will consider your vehicle to have been abandoned if you do not claim it at the end of your booked period. After three months we may make arrangements for the disposal of your vehicle and will serve notice on you to this effect in accordance with the requirements of the Torts (Interference with Goods) Act 1977. We will use the proceeds of sale to cover our costs.
f) Customer’s vehicles are insured whilst being driven by a member of our staff in any car park that is in the company’s control or on the public highway.

We are not responsible for the following:

a) Matters that are covered by your car, holiday or any other more specific insurance. You must look to that for protection in the first instance.
b) If you damage your vehicle while parking it, events outside our control or events you have not arranged insurance cover for or have insurance excesses for.
c) This is an open air car park, Airparks will not accept liability for the consequences of the weather or for any alleged damage that was not seen or reported and due to the weather or light conditions or where the exterior of the vehicle was dirty. Airparks will not accept responsibility for damaged windscreens or other glass, unless such damage is proved to be as a result of our proven act or negligence.
d) Mechanical failures, terrorism, catastrophe or criminal activity, unless caused by our deliberate actions or negligence.
e) Airparks is not liable for the mechanical or electrical failure of vehicles in its car parks, which includes (but not limited to) batteries, key fobs, alarms and immobilisers, or for any damage to wheels, or tyres (including punctures), unless such damage is proved to be as a result of our proven act or negligence.
f) Any deterioration in the vehicle’s condition while it is at the car park.
g) Property left unattended on our site, in courtesy vehicles and trailers, or in your vehicle.
h) Any losses caused by you not leaving enough time for transfers to the airport.
i) Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.
j) Damage claims you make after leaving the site, unless you can prove that the damage occurred as a result of our fault or negligence.
k) Any consequential (indirect) losses.
l) If you miss your flight due to unexpected delays or your failure to allow enough time.
m) Airparks does not accept any responsibility or liability for delays to its services as a result of circumstances beyond its control including (but not limited to) traffic congestion, road accidents, flight delays, security alerts, and severe weather conditions.

What you must do:

a) Arrive in plenty of time, follow signs and park where we tell you to, and not cause an obstruction.
b) Let us know if you have a disability and need help.
c) Leave your vehicle keys with us so that we can move your vehicle.
d) Tell us about any vehicle immobiliser, automatic security feature or modification for a disability.
e) Remove all your belongings from the vehicle.
f) Keep your luggage with you at all times.
g) Hand the vehicle over to us in a roadworthy, safe and legal condition with full insurance.
h) Drive slowly and carefully in the car park and keep children with you.
i) The bus driver is responsible for the safety of the vehicle. Please follow the driver’s instructions.
j) Produce a receipt or some other proper authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it.
k) Pay any parking charge due if you park longer than agreed. We can refuse to hand over the vehicle if you do not pay these charges.
l) Check your vehicle carefully before leaving it with us or taking it away again.
m) Fill in a customer service report for any claim before you leave the site with your vehicle.
n) You must allow sufficient time to transfer from the car park and complete airport departure procedures.
m) Your car must be handed over in a roadworthy condition with a valid MOT and correctly displaying a tax disc. If the chauffeur believes that your car is either unsafe or not road legal then they may refuse to drive your car. No refund will be made in these circumstances.

Cancellation or amends:


If you need to cancel or amend a general booking, you can do so on the Airparks homepage, or call us on 0800 747 777. Alternatively you can email bookings@holidayextras.com.
For full terms and conditions please visit: www.airparks.com.

Extra Notes:


On occasion, we may pass your name, email address and booking details to a certified customer feedback aggregator. This is with the sole intention of gaining quality and impartial feedback to assist us in improving our operation.
Airparks, Newingreen, Hythe, Kent, England, CT21 4JF, + 44 (0) 1303 815300

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