Whoever youve booked through, your contract is with Park BCP - thats who we mean when were talking about we, us, etc.
If you need to get hold of us for any reason, email us at firstname.lastname@example.org and well get back to you. You can also call our award-winning contact centre on 0800 747 777. Its open from 08:00 to 23:00 on weekdays and 08:30 to 20:00 at the weekend.
We do our best to tell you as much about our products as possible before you arrive. We try them out ourselves and regularly update the information so its as useful as we can make it. Please take the time to read the product information so that you book a product that is suitable for you. Unfortunately, we sell so many great hotels and car parks that we cant always keep track of changes to how they run. If you find anything thats not completely accurate in our information, please tell us as soon as possible.
Some of the hotels, car parks and lounges we sell will have their own terms and conditions, which will also apply to you, though our terms and conditions will be the ones that apply if there are any conflicts. You can get a copy of these from them directly, but well try to make you aware of anything you need to know.
If you book one of our Mystery products, youll be getting a great product at a lower price than youd otherwise pay. We wont be able to tell you what hotel or car park that is until after youve booked and many Mystery products cannot be cancelled once theyve been purchased. Well do our best to tell you anything that might make any of our Mystery products unsuitable, but if you book, you should do so on the understanding that the Mystery product may not be ideal for your needs. As such, we cannot be responsible if it is not suitable.
All our prices include VAT and are constantly updated so we can give you the best deal available at the time. Since we offer some amazingly-low rates, a price weve offered you may go up or down if you come back to book later. Make sure you book the package you want when you see it, so we can guarantee youll pay the price youve seen. If youre paying by credit or debit card or by PayPal, we will add an extra charge to cover the costs of processing that payment. You will be informed about this charge before you pay.
If you use a discount code when looking at our products, the discount will be noted on each package it applies to. If you want to take advantage of your discount, make sure you book a package that states your discount can be applied.
We put together handy little guides to what to do at the airport for all our customers and send them out by email with your confirmation. Make sure you read this thoroughly to confirm what youve booked is suitable for you and take it with you when you go on holiday. If you dont follow the instructions we give you, we may not be able to refund you any additional costs youre charged as a result.
Any parking we sell or suggest is at your own risk and subject to the car parks terms and conditions, so we ask that you dont keep any valuables in your car. You should be prepared to leave your keys with staff as this may be necessary. If you have a larger-than-average vehicle or a motorbike, please check with us that the car park can accommodate it without an additional charge by calling us on 0800 093 5478 or emailing email@example.com.
Changes and cancellations
If you need to cancel, you can do so online any time up until two days before you arrive at the airport. If you need to cancel with less notice than this, you will need to call us directly. There should be no problem cancelling by phone any time up until our lines close on the day before your booking starts. If you call us on the day, we will not be able to cancel for you. If you booked with us through another company, you will need to cancel with them directly.
If you cancel in time, you will be refunded what youve paid, less our cancellation fee, which is normally £9.50 for a parking booking or £15 for a hotel booking, including ones that offer parking, unless you added a cancellation waiver. The cost is higher for certain packages, but we will inform you of this before you book. With the waiver added to your package, well refund you the full cost of your package, less the waiver and card fees, but it must be added to the package at the time you booked.
Many of our special offers and reduced-rate products cannot be changed or cancelled. As such, we cant give you a refund for these products and you cant change the date you have booked for, but youll find a note telling you that youre booking one of these before you buy.
Sometimes we may have to make changes to your booking after youve made it. Should this happen, well notify you as soon as were able. If the new arrangements are not suitable, well offer you a full refund. You can find a current copy of your booking using our Manage My Booking login from the menu above.
Confirmations by post
If you need a copy of your confirmation sent by post, you can add this to your booking. This will cost £1.49. Well post the confirmation by first-class post on the next working day after you booked. Well still hold you to our terms if your paper confirmation is delivered late or not at all.
When you travel, take your booking confirmation and the credit or debit card you booked with. The confirmation will give you instructions on what to do on the day and let the hotel, car park or lounge know who you are. If you booked at a discounted rate for yourself as a travel agent, you will need to take a pay slip or proof of employment as confirmation that you are entitled to this. Make sure that you leave enough time to get to your departure gate as we cant help you if you miss your departure because youre running late.
If you have any problems on the day, please let the team at the hotel, car park or lounge know so they can help you. If you dont let them know, we may not be able to help you later on. If youre delayed in getting to a lounge, so cant be there for all the time you booked, we cannot offer you a refund.
If youre parking and you arrive before the day and time you booked for, or stay later than when you have arranged to leave, you may be charged for the extra parking at the car parks normal price. If you leave earlier than planned, we cant refund any of your money.
We hope everything went smoothly, but if you had any problems at all with the services youve booked through us, please contact our Customer Experience team and well do our best to put things right. You can get hold of us by emailing firstname.lastname@example.org. If possible, please send us copies of any relevant receipts or documents you have.
If you'd rather email, you can get hold of us at email@example.com or send a letter to:
Customer Experience, Airparks, Newingreen, Hythe, Kent CT21 4JF
After you get home, well send you an email to ask you how everything went. We might pass some of your details on to an independent company so they can process that information for us.
When you book with us, we want you to feel confident that youve bagged yourself a great deal. So, if you find the same product you bought through us cheaper somewhere else, well give it to you free or refund the difference - so long as it qualifies under our Best Price Guarantee.
We know how important your privacy is online, so we take it seriously. To find out more about how we use your data, take a look at our