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Still being affected by the volcano crisis?

A message from our CEO

Contact us

If you have a query then please email us on volcano@airparks.co.uk. We promise to get back to you as soon as we can. We're open until 11pm tonight on 0800 747 777. You can also see our contact us page for specific Airparks car parks. Bookmark this page for the latest updates in information.

Cancelling your booking with Airparks

If you're affected by the volcanic ash, you can use the view, amend and cancel option on the Airparks homepage to cancel your booking. If you're denied a refund by the online facility, you may request an exceptional refund provided your original booking was made prior to April 14, 2010. All bookings made on or after this date are subject to our standard terms and conditions.

We recommend checking with your airline for details of whether your flight has been cancelled or delayed.

Extend your parking

Need to extend your parking? Stuck overseas and worried about being charged for additional days? The majority of car parks we work with will NOT charge you for additional days' parking if you have been delayed because of the flight restrictions caused by the volcano. We've noticed some of our competitors are charging for additional days, and the advice from our experts is that your travel insurance may not cover these extra costs. See the complete list of car parks not charging for additional days.

New bookings with Airparks

Our top tip to all customers making new bookings is to take up our cancellation charge waiver, available when you book. This offers you added protection if you have to cancel your booking.

Latest news from NATS

The National Air Traffic Services (NATS) released the following statement at 6pm, Monday, May 17:

NATS is delighted that restrictions on UK airspace can today be eased, thanks to new measures from the Civil Aviation Authority.

Aircraft can now safely fly through 'medium density' ash following the introduction of a new zone that defines the concentration of the ash cloud.

"NATS has been at the heart of this ground-breaking proposal and our people have worked very closely with the Irish Aviation Authority, CAA and the rest of the industry to make it happen," said NATS chief executive officer, Richard Deakin.

"Every leading player in aviation has been helping to build vast amounts of data about the effects of volcanic ash over the last month. There is mounting evidence that aircraft can fly safely through areas of medium density, provided some additional precautions are taken. This is now what has been agreed."

Deakin added that teams at NATS had been working all hours to create new and enhanced procedures to make sure the changes can take place as safely and as effectively as possible.

Previously, the CAA has dealt with the ash cloud by applying No-Fly Zones (NFZ) in areas of greatest ash density, and Enhanced Procedures Zones (EPZ) in areas of low density, which were introduced during the six-day crisis last month.

Today's breakthrough means a third Time Limited Zone (TLZ) is now being introduced for areas of medium ash density.

As a result of this change, there are no predicted restrictions on UK airspace in the immediate future. If that picture changes, NATS will update its website as necessary.

Important information on your holiday insurance with HolidayExtras.com

Following the ongoing volcanic activity we are reiterating the cover afforded under our policies.

We do not consider volcanic ash to be 'adverse weather', therefore there is no cover under the 'UK Departure Assistance and Missed UK Connection' and the 'Missed Departure' sections.

Additionally, it is not a stated reason to cancel or curtail a trip and therefore there is no cover under the 'Cancellation, Curtailment and Trip Interruption' section.

Customers contacting us are advised to contact their airline or airport they are travelling from to find out the latest information regarding their travel arrangements.

The media has reported that BA, Ryanair, Aer Lingus and other airlines are offering refunds or rebooking of cancelled flights.

If policyholders do take up the offer of re-arranged flights, we will transfer their cover to their new travel dates. Should they not take up the offer of re-arranged flights, we will refund their premium if they have bought a single trip policy. For customers who are stranded abroad, your cover will automatically be extended until you are able to return back to the UK.

What our customers have been saying during the disruption

We've had an overwhelming response from our customers during and after the volcano crisis. Take a look at what we've been doing for our customers and what some of our customers have said about us.

Post a comment

(If you would like us to get back to you then please include your name and telephone number or email address in your comment. Contact details will not be published).

Recently posted comments

• May I just congratulate you on the superb performance at every stage of the car parking process. I offer my recommendation to all future customers thinking of using this service. When stranded for nearly a week following the volcanic ash distruption I could not fault the service recieved in any way. Thank you I will certainly use Airparks again.
  Comment posted 09/05/10
• After three days in an airport your gesture of waiving extension charges is very well received. I have used your service before and I will make a point of using it again. Ross Paterson
  Comment posted 23/04/10
• I have just returned home after three extra days' stay in Hanover due to the eruption in Iceland. I'm a first time user of the Airparks service at Manchester; I booked from the 10th to 18th (I actually returned on the 21st). I called from Germany to re-arrange the return date and was greatly impressed with your staff and service at Manchester: staff were efficient, friendly and professional. I was also happily surprised with the lack of overstay charges. Thanks once again and be happy in the knowledge that your staff at Manchester are doing an excellent job (at least with me); I will happily recommend you to others and will be using you again for my next trip. David Kirkwood, Manchester
  Comment posted 22/04/10
• Thanks for this very informative page, we are in Turkey and are pleased to see information concerning our parked car at Airparks Cardiff. Thanks Chris and Pauline Dorringotn
  Comment posted 20/04/10
• We would like to express our sincere thanks for not applying extra charges! It's the first bit of help or good news we've had in the past few days. Very glad we parked with you and will continue to do so!
  Comment posted 19/04/10