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Thousands of happy customers
An overwhelming response from our customers over the volcano crisis
What a last few weeks it has been. If you've been at the brunt of the volcano chaos, it's either been very tough or a big disappointment for the thousands with cancelled trips. At Airparks, there's been many things out of our control during the crisis, so it's been our job to make everything that's in our control as easy and as hassle-free as possible.
So, in short, here's what we've been doing for our customers that has made them extremely happy...
- No extra days' parking charges for stranded customers - we've helped 7,000 people
- FREE booking transfers for those whose arrangements were cancelled
- Regular volcano website updates to help stranded customers and those who were unsure about procedures during the crisis
- FREE booking amendments for those customers whose travel arrangements had changed
- Regular video updates from our CEO, Howard Dove
Here's a message from our CEO, Howard Dove...
Got any feedback on how we coped? Email me at: email@example.com
What are our customers saying?
We've been overwhelmed with the response from our customers over the volcano disruption. From letters of thanks, emails, reviews, comments, posts on forums - we've had them coming in thick and fast. Here's just a small fraction below, or click here to see more.
"Return delayed 5 days due to volcano. Return from Turkey took 18 hours and overnight flight was back to Cardiff (I live in Kent) with a coach transfer to Gatwick. Arrived tired, dirty and depressed to find NO extra charge for additional parking days. You made my day and I will always come back here to book parking."
"What a welcome and refreshing change to see a company willing to forgo making extra money from this disaster where so many others have hiked prices. We will definitely be using Airparks again in the future, not only for this kind gesture but for the great service we recieved. Thanks Airparks!"
Mr & Mrs J Hockenhull
"I would just like to express my gratitude for the fantastic service received following my delayed flight on return from Cyprus. My flight was delayed by five days. I was very pleasantly surprised to find that you did not charge for the extra days. I will of course be recommending you to everyone I speak to and will definitely be using you again when I need airport parking. Thanks again."
"I had to write to you to express my thanks at the way I was treated by your company, resulting from the delay I incurred when stranded in Portugal. I was told that would not be charged for the excess and I picked up the car last night and they had even washed it for me, at no extra charge. It was refreshing to find in Airparks that I was dealing with a company with integrity and compassion. It was, as the saying goes, a pleasure to do business with you."
"Can I please pass on my thanks to all the staff at Luton Airparks for their help and support recently. Due to the cancellation of flights, our car was left at Luton for longer than it should have been. When we called from Majorca, the team said there was no problem and they were going to look after the car free of charge for the extra days.
"It was good to see such excellent customer service and also they retrieved our car at short notice when we managed to get a flight back to Gatwick.
"Many thanks for this good service and we will definitely use Airparks again in the future."
Davina and Hamish Galloway
"Just arrived back to Glasgow four days late. Your service was excellent - helpful & polite and immediately helped start my car which had a flat battery.Will be pleased to use you again."
"This is simply to thank you and all at Airparks Luton for your kind help while my family and I were marooned in Italy. We have had to spend a considerable amount of money to travel home through Europe this past week due to the air space being closed. I was so impressed and grateful when our friend collected our car which had been parked at Luton Airparks for an extra 5 days and was told there would be no extra charge. This has been recounted to numerous friends and I hope this kind act will result in many recommendations and good business for yourselves. We shall certainly always use your company when flying from British airports."
"Thank you Airparks for your customer care and understanding in these extraordinary circumstances. I greatly commend you on the policy and find it very refreshing to discover a company that not only isn't profiteering from these events but probably losing money. However, I, along with many, will definitely be using your services again and would highly recommend you to friends and family."
Kay and family
"I just wanted to thank you and your staff for the superb service that you provided during my extended stay at the Luton site. The site is easy to get to and the online booking and reviews are excellent. I especially wanted to take this oppotunity to thank you for waiving the extra charges that we would have inccured due to the flight delays caused by the volcanic eruption in Iceland. In this day and age, it is hard to find a business that did not try to fleece their customers while they were down. It is very refreshing to see the response you have shown and put their customers first."
Still being affected by the volcano crisis and need to know more?
Visit our special volcano page on everything to do with charges, making new bookings, advice and contacts.