A response to XL Leisure Group's administration
Many Airparks customers will have heard the news that XL Leisure Group has gone into administration.
XL Leisure Group companies include XL Airways UK, Aspire Holiday, The Really Great Holiday Company, Medlife Hotels, Travel City Flights and Kosmar Villa Holidays.
David Stratton, head of sales at Airparks, said: "It is an unfortunate scenario that XL Leisure Group has had to enter administration, but we are doing all we can to ensure that holidaymakers do not suffer any more than they already have.
"We urge everyone that has made a booking with XL to contact their travel agents, the Civil Aviation Authority or their credit card issuer for details of their refund procedures. Our own cancellation and refund policies have been revised in order to accommodate travellers in such a unique situation."
Wherever possible, Airparks will allow those affected by the events at XL to amend or cancel their airport parking, airport hotel and airport lounge bookings free of charge. Exceptions to this will be special Advanced Bookings and same day hotel bookings, which cannot be refunded, and where the company is bound by its suppliers' terms and conditions.
Airparks must be advised of all amendments or cancellations on, or prior to, the departure date and is unable to refund any charges for bookings made with a credit card.
Please call the amendment/cancellation line with your booking reference on 0871 360 2384. Please note; calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.
Published by: Michael Johnson
Published on: September 12, 2008
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