Frequently Asked Questions

Question

What is your telephone number? How can I contact you?

Answer

If you wish to make a booking please call 0871 360 2384. For any other query please call 0871 360 4100. Back to top


Question

How can I find the car park the hotel uses?

Answer:

The hotel will provide directions to the car park when you check in. Back to top


Question

If I only require 4 days parking at the hotel, do I still need to book an 8 day package?

Answer:

The minimum parking duration at our hotels is 8 days - you can of course park for less than 8 days but the charge will be for 8. Back to top


Question

Can I park before my stay?

Answer

The majority of our hotels allow this. Once you have booked, can you please e-mail us, so we may advise the Hotel for you. Back to top


Question

How do I amend my parking booking?

Answer

Your airport parking booking can now be amended on our website by following the link below: Amend Booking

If you require to make an amendment to your airport hotel booking please contact one of our consultants on 0871 360 4100 or email us with your request. Back to top


Question

Is there an amendment charge made if I need to change any details on a booking?

Answer

No we do not charge an amendment fee. Please note that if there is a difference in price we will either refund or debit your card for the new amount. Back to top


Question

What do I do if my flight is delayed and I go over my pre-booked parking period?

Answer:

You can pay for any additional parking time on your return. Back to top


Question

What do I if I exceed the 8/15 day parking package?

Answer:

You can pay the additional days locally at the hotel/car park, on your return. Back to top


Question

How do I view my booking?

Answer

You may view your booking on-line at: View Booking

If you do not have your booking reference please email us with your name, the product that you have booked and the dates the booking is for. Back to top