London City Airport Frequently Asked Questions

Price Guarantee/No Hidden Charges

Question

What is your Best Price Guarantee?

Answer

All of our London City airport hotel and London City airport parking products are covered by our Best Price Guarantee policy. This means that if you find an identical London City airport hotel, London City airport lounge or London City airport parking product for less within 24 hours of booking, simply let us know and we will match the price or refund the difference.

Question

Are there any additional costs for transfers to and from the car parks at London City Airport?

Answer

No, all transfers between the car parks and the London City Airport terminals are included in the booking price when you book online with Airparks. Please note if you book a London City hotel with parking package there may be an additional cost for transfers between the hotel and the airport.

Changes or Delays to Your London City Airport Parking Booking

Question

Is there an amendment charge made if I need to change any details of my London City Airport parking booking?

Answer

No, Airparks does not charge an amendment fee. If there is a difference in the price of your amended booking we will either refund or debit your card for the new amount.

Question

Can I cancel my London City Airport parking once I've booked?

Answer

Yes, you can cancel your booking up to 24 hours before you travel to London City Airport and we will refund you the purchase price minus a £9.50 administration fee. You can also buy cancellation protection for £0.99 when you book with us which entitles you to having the administration fee waived. Cancellations can be made online or over the phone.

Question

What do I do if my flight into London City Airport is delayed and I go over my pre-booked parking period?

Answer

If your flight is delayed you can simply pay for any additional parking time at our London City Airport car parks on your return.

Keep Your Keys?

Question

Do I keep my keys when I park at London City Airport?

Answer

Whether you keep your car keys when parking at London City Airport depends on which car park and airport parking option you have chosen. Keep your keys at:

• London City Long Stay (on-airport)
• London City Short Stay (on-airport)

London City Airport Parking Extras

Question

Can I book hotel parking when I stay overnight at a London City hotel?

Answer

Yes, Airparks offers a wide selection of London City hotels with parking packages.

Question

Can I buy travel insurance when I book my London City Airport parking?

Answer

Yes, Airparks works in partnership with Holiday Extras to offer you great deals on travel insurance when you book with us online.