You have the right to cancel your booking within seven days of making it. If you do, we will pay a refund less a reasonable administration fee.
Being affected by the volcano crisis? Standard terms and conditions below apply to all bookings. However, stranded customers who have had to leave their car at an Airparks car park will have extra days' parking charges waived. Please email volcano@airparks.co.uk for queries on booking refunds.
If you need to cancel or amend a general booking, you can do so on the Airparks homepage, or call us on 0800 747 777. Alternatively you can email bookings@holidayextras.com. All cancellations and amendments must be made through Airparks and are subject to the conditions below.
Changes and Cancellations by us: Occasionally, we have to make changes and correct errors on web sites/brochures and other details both before and after bookings have been confirmed. We reserve the right to cancel confirmed bookings and if we have to make a "significant change" i.e. a change of accommodation or cancel we will tell you as soon as possible. Where possible we will do so before departure and we will offer you the choice of the following:
a) We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle.
b) We will only be responsible where we are at fault.
c) We can move vehicles to a secured parking site we choose within the area.
d) We will provide a £10 meal voucher for each booking if we keep you waiting longer than one hour for transfers to and from the airport.
e) If you park for longer than the period you have booked for, we will charge you the full daily price that applies at the time.
f) We wilI consider your vehicle to have been abandoned if you do not claim it at the end of your booked period. We may then make legal arrangements for disposal to cover our costs. As a last resort this may mean selling your vehicle.
a) Matters that are covered by your car, holiday or any other more specific insurance. You must look to that for protection in the first instance.
b) If you damage your vehicle while parking it, events outside our control or events you have not arranged insurance cover for or have insurance excesses for.
c) Mechanical failures, terrorism, catastrophe or criminal activity.
d) Any deterioration in the vehicle’s condition while it is with us.
e) Property left unattended on our site, in courtesy vehicles and trailers, or in your vehicle.
f) Any losses caused by you not leaving enough time for transfers to the airport.
g) Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.
h) Claims you make after leaving the site.
I) Any consequential (indirect) losses.
a) Arrive in plenty of time, follow signs and park where we tell you to, and not cause an obstruction.
b) Let us know if you have a disability and need help.
c) Leave your vehicle keys with us so that we can move your vehicle.
d) Tell us about any vehicle immobiliser, automatic security feature or modification for a disability.
e) Remove all your belongings from the vehicle.
f) Keep your luggage with you at all times.
g) Hand the vehicle over to us in a roadworthy, safe and legal condition with full insurance.
h) Drive slowly and carefully in the car park and keep children with you.
i) The bus driver is responsible for the safety of the vehicle. Please follow the drivers instructions.
j) Produce a receipt or some other proper authority when you come to collect the vehicle. We can refuse to hand over the
vehicle if you cannot prove that you own it.
k) Pay any parking charge due if you: park longer than agreed. We can refuse to hand over the vehicle if you do not pay
these charges.
l) Check your vehicle carefully before leaving it with us or taking it away again.
m) Fill in a customer service report for any claim before you leave the site with your vehice.
If you find an identical airport hotel, airport lounge or airport parking product for less within 7 days of booking, tell us and we will match the price or refund the difference. Excludes offers conditional on buying other products.
VAT
Our suppliers' reservation and booking systems can vary in the way they round up or round down the VAT element of the total price payable. Because of this, our Best Price Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference.
Airparks airport parking starts from £2.99 a day. This price is subject to availability and change, and can vary dependent upon season and location.
10% off excludes BAA, Stansted, Edinburgh and Bristol car parking products. And is available at Airparks Birmingham only. No minimum spend required. 10% off cannot be used in conjunction with any other promotional offer or discounts. 10% off can be only be redeemed entering the promo code when making a booking online. Full terms and conditions apply and will be displayed at time of booking. Discount valid until 31/06/2010.
Dependent on availability, all customers purchasing parking at an Airparks car park between 25/01/10 and 07/02/10 are eligible to either an Airparks Winter Pack or an Airparks Summer Pack, with the following conditions:
Rail ticket purchases will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets, just give us a call on 0800 093 5478
Airparks, Newingreen, Hythe, Kent, England, CT21 4JF, + 44 (0) 1303 815300