Airparks Services Terms & Conditions


You have the right to cancel your booking within seven days of making it. If you do, we will pay a refund less a reasonable administration fee.

Cancellation, Amendments and Refunds:

Being affected by the volcano crisis? Standard terms and conditions below apply to all bookings. However, stranded customers who have had to leave their car at an Airparks car park will have extra days' parking charges waived. Please email volcano@airparks.co.uk for queries on booking refunds.

If you need to cancel or amend a general booking, you can do so on the Airparks homepage, or call us on 0800 747 777. Alternatively you can email bookings@holidayextras.com. All cancellations and amendments must be made through Airparks and are subject to the conditions below.

  • Hotels: No refund is made for cancellation of hotel bookings within 24 hours of the stay date or afterwards. An administration fee of £15 per room per night applies to all other hotel cancellations and to amendments where the result is a reduction in the number of rooms or nights originally booked.

  • Airport Parking and Port Parking: You will be unable to obtain a refund or amend a parking booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter. Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50. If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published gate rate - the price you would pay if you did not book in advance. If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time. If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published gate rate - the price you would pay if you did not book in advance. Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.

  • Airport Lounges: No refund is made for cancellation of a lounge booking within 24 hours of the stay or afterwards.

  • Airport Chauffeur Drive: Any alteration requested the day before the date of your first transfer pick-up date, on the day of the transfer or after will be treated as a cancellation by you and you will have to pay the cancellation charges.

  • No refund is made for cancellation of bookings the day before the date of your first transfer pick-up date, on the day of the transfer or after. An administration fee of £7.50 per booking applies to all other cancellations. No refund is made if during the course of waiting for any journey should you decide to use alternative transport arrangements without our supplier's prior agreement.

  • Airport Car Hire: Any alteration requested on the day of your first collection of the hire vehicle or after will be treated as a cancellation by you and you will have to pay the cancellation charges. No refund is made for cancellation of your booking on the day of your first collection of the hire vehicle or after. An administration fee of £7.50 per booking applies to all other cancellations.

  • Leisure Pass: Standard Airparks Terms and Conditions apply save that no refunds are payable in respect of either the Leisure Pass or cancelled / unused bookings

Changes and Cancellations by us: Occasionally, we have to make changes and correct errors on web sites/brochures and other details both before and after bookings have been confirmed. We reserve the right to cancel confirmed bookings and if we have to make a "significant change" i.e. a change of accommodation or cancel we will tell you as soon as possible. Where possible we will do so before departure and we will offer you the choice of the following:

  • Accepting the changed arrangements or

  • Choosing an alternative product of a similar standard. (If it is less expensive we will offer a refund)

  • Canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

What we can do:

a) We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle.
b) We will only be responsible where we are at fault.
c) We can move vehicles to a secured parking site we choose within the area.
d) We will provide a £10 meal voucher for each booking if we keep you waiting longer than one hour for transfers to and from the airport.
e) If you park for longer than the period you have booked for, we will charge you the full daily price that applies at the time.
f) We wilI consider your vehicle to have been abandoned if you do not claim it at the end of your booked period. We may then make legal arrangements for disposal to cover our costs. As a last resort this may mean selling your vehicle.


We are not responsible for the following;

a) Matters that are covered by your car, holiday or any other more specific insurance. You must look to that for protection in the first instance.
b) If you damage your vehicle while parking it, events outside our control or events you have not arranged insurance cover for or have insurance excesses for.
c) Mechanical failures, terrorism, catastrophe or criminal activity.
d) Any deterioration in the vehicle’s condition while it is with us.
e) Property left unattended on our site, in courtesy vehicles and trailers, or in your vehicle.
f) Any losses caused by you not leaving enough time for transfers to the airport.
g) Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.
h) Claims you make after leaving the site.
I) Any consequential (indirect) losses.


What you must do:

a) Arrive in plenty of time, follow signs and park where we tell you to, and not cause an obstruction.
b) Let us know if you have a disability and need help.
c) Leave your vehicle keys with us so that we can move your vehicle.
d) Tell us about any vehicle immobiliser, automatic security feature or modification for a disability.
e) Remove all your belongings from the vehicle.
f) Keep your luggage with you at all times.
g) Hand the vehicle over to us in a roadworthy, safe and legal condition with full insurance.
h) Drive slowly and carefully in the car park and keep children with you.
i) The bus driver is responsible for the safety of the vehicle. Please follow the driver’s instructions.
j) Produce a receipt or some other proper authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it.
k) Pay any parking charge due if you: park longer than agreed. We can refuse to hand over the vehicle if you do not pay these charges.
l) Check your vehicle carefully before leaving it with us or taking it away again.
m) Fill in a customer service report for any claim before you leave the site with your vehice.


Best Price Guarantee

If you find an identical airport hotel, airport lounge or airport parking product for less within 7 days of booking, tell us and we will match the price or refund the difference. Excludes offers conditional on buying other products.

VAT
Our suppliers' reservation and booking systems can vary in the way they round up or round down the VAT element of the total price payable. Because of this, our Best Price Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference.


Airport parking from £2.99 per day

Airparks airport parking starts from £2.99 a day. This price is subject to availability and change, and can vary dependent upon season and location.

Airparks Birmingham radio promotion

10% off excludes BAA, Stansted, Edinburgh and Bristol car parking products. And is available at Airparks Birmingham only. No minimum spend required. 10% off cannot be used in conjunction with any other promotional offer or discounts. 10% off can be only be redeemed entering the promo code when making a booking online. Full terms and conditions apply and will be displayed at time of booking. Discount valid until 31/06/2010.

Airparks Newcastle 100th customer draw

  • Prizes consist of: £100 of Dixons vouchers, full car parking refund, and TomTom Sat nav. One per customer only.
  • No cash or product alternative, unless allocation cannot be sought
  • Subject to availability and change
  • Only applicable to customers making a booking through the Airparks Newcastle promotion pages
  • Valid for bookings at Airparks Newcastle only
  • Entrants must be over 18 years of age
  • Competition ends August 30, 2010

FREE Winter/Summer packs

Dependent on availability, all customers purchasing parking at an Airparks car park between 25/01/10 and 07/02/10 are eligible to either an Airparks Winter Pack or an Airparks Summer Pack, with the following conditions:

  • Only customers booking between 25/01/10 and 07/02/10 are eligible for a FREE winter or summer pack
  • Customers travelling before 1/04/10 will receive a FREE Airparks Winter Pack and customers travelling after 1/04/10 will receive a FREE Airparks Summer Pack
  • 1x FREE winter or summer pack per booking only
  • Airparks summer and winter packs are only available to customers booking at Airparks car parks
  • Airparks winter and summer packs are subject to availability
  • Contents of pack may vary, dependent upon car park
  • Airparks winter and summer packs are not available for cash returns or exchanges
  • Airparks winter and summer packs can only be claimed on presentation of valid printed booking confirmation

World Cup prize draw

  • Offer excludes Airparks Manchester Ringway
  • Entrants must be over 18
  • Only valid on bookings at Airparks car parks only
  • You can enter the competition as many times as you want, as long as you make a parking booking with Airparks each time between 15/03/2010 and 31/05/2010
  • Stay dates need not be between these promotional dates
  • Draw will commence on 1st June, winners will be notified within 10 days of the competition closing
  • 1st prize is one annual football club season ticket to the winners specified club and is subject to availability
  • 2nd prize is one years subscription to Sky Sports, only standard packages included
  • 3rd prize is one Official England football replica kit, we define a kit as one replica shirt, one replica pair of shorts and one replica pair of socks
  • No cash alternative, unless allocation cannot be sought

Rail travel

Rail ticket purchases will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets, just give us a call on 0800 093 5478

Airparks, Newingreen, Hythe, Kent, England, CT21 4JF, + 44 (0) 1303 815300